Wise Words: A Product Farewell

I’ve been wondering how to start this post for a very long time. How do you begin to talk about the loss of a product that is so beloved by you, the loyal and supportive client, not to mention solely responsible for getting rid of my own acne?

On February 1st, 2015, Well+Good launched a story of how I came to find Mangosteen while visiting Halong Bay in Vietnam. This story set the stage for our hero product, Mangosteen Beauty Drops PM. To get straight to the point, I’m writing to let you know that on September 1, 2017, SkinOwl will no longer be selling Mangosteen Beauty Drops on SkinOwl.com or through any of our current retailers. In the interest of transparency and authenticity – two of SkinOwl’s most important values – I’d like to share the reasons behind this decision with all of our devoted fans and supporters.

When SkinOwl first introduced the drops, we were a much smaller business, with one retailer and one employee. Happily, the company has grown considerably over the past few years, but sadly, our growth has made it impossible for our Mangosteen distributor to keep up with the growing demand for the product. We explored using different strains of the ingredient, but none performed or smelled the same. In growing a green, plant-derived, beauty business, the “ingredient road” is not a straight line. The Earth is not always for the taking and therein lies a fork in the road:

Do we reformulate and deliver a less effective product?

or

Do we go out into the world and find a product that would work the same or better AND be just as sustainable?

We opted for the latter. Now, onto the good news:

As a consumer (and one who severely struggled with cystic acne, thus clinging TIGHT to the products that worked for me), I know what its like to have a product that I love disappear. Lipsticks, cleansers, SPF’s – all gone, without notice, without another option left in its place. SO, I have spent the last six months scouring the planet for nothing less than a remarkable replacement. While this product will remain a secret until the last week of August, what I can tell you is that I have been using “it” for the last 3 months and I have not looked back. Not once. I hope we have your trust that something very effective and very special will be delivered in the coming months.

Thank you so much for your on-going support of Mangosteen and SkinOwls’s entire range. I hope you understand that while this decision was not easy, we feel it was the right decision, on behalf of you and our beautiful planet. Please feel free to reach out to us personally on Instagram or via email at Info@skinowl.com so that we can further answer any questions.

With gratitude and love for what’s to come,

Annie Tevelin

Founder | SkinOwl

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5 Comments

  1. Aviva Wheeler
    Thursday, July 13, 2017 / 3:15 pm

    I truly admire your decision and congratulate you for your integrity, honesty, and care for this planet!

    • TheSkinOwl
      Friday, July 14, 2017 / 7:34 am

      Thank you Aviva! That means a lot to us! Thank you for being YOU and for being such a lover of Skinowl! xoxo

  2. Taylor
    Wednesday, July 19, 2017 / 7:57 am

    I appreciate the honesty! I am looking forward to the new product, but also very nervous! I will have to stock up on Mangosteen Drops just in case before they’re gone!

  3. Friday, July 21, 2017 / 8:12 am

    I love this post! THIS is Mindful Marketing, my friend. You’re doing the right thing for your customers and the planet. Bravo, and here’s to a HUGELY SUCCESSFUL Launch of whatever is next! xxx

  4. Robin
    Saturday, July 22, 2017 / 5:04 pm

    Ethics is hard sometimes. I kicks a rock. Byebye my beloved mangosteen drops. I haz a sad. :/

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